Its strange that everyone is complaining about the same things with these guys - Worst car rental. Dont fall for the low cost. Its all a scam. 1) First they say your car is not ready and you need to pay for an upgrade. They make you wait and wait to frustrate you. If you say cancel, then they start pulling up excuses like you can 15 mins late, 30 mins late hence we gave the car away. 2) The ask you to pay £1500 deposit for the car. Its not a pre-auth. They take the money. And their list of charges is scary - Small dent £350, scratch on tire £200 and so on. Only way to avoid it is to pay full insurance which is £40/day. 3) The office and pick-up location are atleast 15 mins away from each other in KingsCross London. Read other reviews and people say how they charged them extra several times. Beware all. ITS A SCAM.