Collection took almost an hour (it was busy, I can understand that, although the office was seriously understaffed). When I dropped off the car though, the guy who was checking us out, walked around the car and went DIRECTLY to a spot on the front bumper where he wiped off the dust and 'found' damage. He didn't even pretend to look at the rest of the car. I wished I'd filmed it, because it was utterly farcical. He then said he would go in to the office and check previous damage reports; he was gone 45 seconds and came back and insisted that this crack had not been in the plastic bumber when I collected the car and that it would cost £700 for a replacement. I would really like to see photos of this car when it was checked in from the previous rental.