AVOID AT ALL COSTS! Hugely stressful experience. Staff are rude, accusatory and their aim seems to be out to gouge as much money out of customers as possible. On top of that I was given a van with a potentially dangerous hydraulic fault, and then charged £1,325 due to Easirent's unqualified misdiagnosis of the problem! Picked up a van from the Kings cross branch for a 24hr rental. The first, and last time I will ever use Easirent. On collection the van was dirty, and had some liquid spilled all over the dashboard. Easirent staff checked the vehicle and marked all the current damage. The fuel level was also checked and a rough indication of the level was marked on basic diagram on the check out documentation. I used the van for approximately 8hrs, in which time I covered 20 miles of driving. I dropped the van back, and left keys with the out of hours staff. At this time the van was working perfectly, as demonstrated by it's tracking logs and cctv in at the drop off location. 24hrs after I dropped the van off I got a call from Easirent Kings cross to say that the reverse gear in the van was "broken" and that I was liable. I was then promptly charged £1325 on my credit card. All gears in the van were working perfectly when I dropped the van off, so I was obviously very surprised to hear this. The next day I took a day off work to travel back to the Kings cross Easirent office. Despite being in office hours, the office was completely deserted and nobody answered the door. When I went to check the van at the drop off location up the road I was met by an Easirent staff member who was initially extremely aggressive and accused me of deliberately parking the van in a specific parking location so as to cover up the damage to the reverse gear (utterly untrue). I was later given a receipt for the 'damage' to the van, which simply stated "burnt clutch". When I asked how they had diagnosed damage to the reverse gear, and then a burnt clutch, the Easirent staff simply stated that they "weren't mechanics" and had simply guessed. Later the issue was proven by Renault mechanics to be a clutch / brake hydraulic leak. This was due to a manufacturing fault on the van, and was covered under warranty. The fault was in no way caused by me, but was a service issue on the van. It took almost a month after the final Renault diagnosis of the van fault for me to finally get my money back from Easirent! During this time I was incurring credit card interest charges etc. To add insult to injury I was also charged £26 for apparently dropping the van back with less fuel than when I picked it up. This is despite me having photos of the fuel level when I picked the van up and when I dropped it off clearly showing the fuel level was identical. The Easirent staff just kept referring to their rudimentary pencil markings on the pick-up and drop-off paperwork to try and justify why they had charged me £26 for fuel that didn't exist. The fact is that these pencil marking have no scales or relation to the van's fuel gauge itself. They are simply an indication of the Easirent staff members interpretation of the van's fuel level. So they used ambiguity and misdirection as a way to attempt to justify gouging some more money out of me. In the end I got my £1325 back, but am still out of pocket for the £26 "fuel fee", train fares to travel to the Easirent office to discuss the accusations they were making against me, and the interest on £1,325 that they charged to my credit card. I also had to take almost two days off work to discuss these issues with Easirent, my lawyer and my credit card company. I wouldn't have had to do this if Easirent were able to communicate properly, as on the phone they just kept repeating the same comment over and over....."you are liable for the damage, you are liable for the damage". Easirent were incredibly quick to pass all blame onto their customer, and charge me the maximum amount possible. In their own admission they were unqualified to diagnose a fault with the van, but went ahead and did it anyway. They were rude and aggressive at times, and their communication of the issue was appalling. The van was also dirty and uncleaned when I collected it. The fact that Easirent rented me a potentially dangerous van is another matter completely!