Absolutely to avoid. Rented through Ryanair, never had problems before with other companies. Used the East Midlands Airport's branch, they are not at the airport, not even close like all the others, the experience is dodgy, they require an outrageous £1500 deposit held on your credit card, and after picking up the car you're left with the awful feeling that they will try to rip you off when you're going to return it. they had the guts to tell me a stone chip on the bonnet would cost about £500 because they send the car off to be fixed EVERY time they have a body damage, no matter how small...I then proceeded to carefully inspect the car and found 9 (NINE) chips on the front and 5 (FIVE) on the back! I required them to write every one of them on the damage report and a couple more just for reassurance. I then returned fueled and immaculate and got all my deposit back, but I would never want to have the same experience before. I must have rented 150 cars in my life, first time with them and they were the worst.