Upon arrival at Easirent Kings Cross it was revealed there were no cars available - despite pre-payment and on time arrival. The excuses given were very flimsy and there was almost no apology for the inconvenience caused. The person working in the store was unhelpful and dismissive of my complaints. It took me nearly two months to get a refund on my payment and required chasing multiple times. Excuses given were that they were working through a backlog of refund - not a good sign! I received no written confirmation of my cancellation and I entirely expected to never get it back. I'm unclear how an organisation can continue to operate with such systems that can allow for there to be no cars available to customers who have paid to rent one. Service was terrible, people were unhelpful and rude, refund was extremely slow. PLEASE DO NOT USE THIS COMPANY.