I booked a car rental for London Stansted through Sunny Cars (paid at the time of booking), unaware that this was in fact an Easirent rental. The voucher received from Sunny Cars clearly states that the rental price includes insurance cover. Upon arrival in Stansted I travelled to the car rental village by shuttle bus only to discover that there was no Sunny Cars or EasiRent desk there. I then called the telephone number given to me and was asked to wait outside for collection. I did so in freezing night-time temperatures with my wife and young daughter and approximately 20 minutes later a car arrived and brought us to a relatively remote location (a further 10-15 minutes away) in a small industrial estate. I was then asked to put an additional charge of €151.97 (126 pounds sterling) on my credit card and my understanding was that this was a security deposit which would be fully refunded upon return of the car in perfect condition with a full tank of fuel. The car was returned in perfect condition with a full tank of fuel! Upon receipt of my credit card statement some time later I realised that this sum has not been refunded. My wife called EasiRent head office and was told that since this is a third party rental agreement the additional cost (3 times higher than the original rental cost!!) is an insurance charge!!! This represents an extreme case of misleading if not downright fraudulent activity as the car rental cost €213.97 instead of the €62 advertised (4 times higher than the cost at which we booked the car!!) I have rented many cars over the years and this is the first time such a scenario has arisen. May I also say that the service representative my wife spoke with in EasiRent was most unhelpful and verged on being rude. He continuously asked her what her problem was!?! I contacted Sunny Cars who opened an ‘investigation’ and came back to me over 3 weeks later to say that the credit card I had used to book the car with did not work for the deposit and that I had signed off on the additional charge of €151.97 as an ‘additional insurance’ and would thus NOT be refunded. At no time was this made clear to me. The credit card in question is a corporate American Express card so to claim it ‘did not work’ is ludicrous. Also it was not made clear that this €151.97 was non-refundable. I was led to believe that it was a deposit which would be refunded upon return of the car. Sunny Cars claimed that I had ‘opted’ to go with ‘additional insurance’ and that for this reason it would not be refunded. This is untrue! I am most dissatisfied with the outcome of this entire experience and feel I have been conned out of €151.97 by EasiRent/Sunny Cars. Scamming customers and/or working in partnership with a dodgy business entity is no way for a reputable company to conduct their business affairs! I would advise potential customers to stay away from these shoddy operators!