I arrived in Manchester from New Zealand via Frankfurt on 9th February 2020, my flight one of the many that was late or cancelled owing to storm Ciara. We waited almost an hour for the transfer bus, having phoned the office twice to tell them that we were waiting. On arrival the desk bloke asked why we were late (storm/flight/waiting for transfer bus) Apparently in the very immoral small print is a get out clause if you arrive over 59 minutes late. This allows the company to claim that they do not have your booked car anymore, but can offer you an ‘upgrade’ for £25 per day. Oh and they needed to hold £1600 on my credit card for potential damages!!! When I pointed out that I had paid extra for full cover I was told that “the full cover voucher” isn’t worth the paper that it’s printed on. I challenged that I had booked it through their own website, I was told no, it’s a separate company that have a link from the Easirent website. At this point I searched for a better option and left the office, with no car and out of pocket for a legitimate booking that I had made. I can only imagine that any positive feedback for these rogues are from friends and family as all the negative ones seem consistent with my experience. DONT DO IT.