Absolutely horrendous. We've rented with easirent before and had no issue, but never through Luton. We booked a cat b car and were given an a, with only 4 seats instead of 5. The man who gave us the car pointed out a few small surface scratches and insisted he didn't need to write then down as they could not have a nail put in them. Upon our return they claimed one of these very same scratches was deep and we would be charged £195 for it. The manager was ignorant, rude and would not accept anything we said, he refused to discuss this with me as the car was in my partner's name, he laughed at me when I stated I would make a complaint to head office. Absolutely atrocious, never again!