We hired a car in Oct 2019 for the duration of our holiday in Turkey. When we went to the desk at the airport to pick up the car, the agent said that we did not have correct number on our forms as easyrentcars hadn't given us it. I'm disabled so we needed the car. The ant said that if we paid again, that easyrentcars would refund us because it was their mistake. They would contact the company and sort it and refund would be put into our account. Easyrentcars admitted they owed us a refund as their mistake on original paperwork. They gave us part refund. We have been sending emails with bank details etc but they just make excuses. We are still owed £18+. We have not heard from them since two weeks ago when they again insisted our ban number and sort code for Bank was incorrect. Its delaying tactics because we have sent same numbers months ago and they just say its wrong.