Throughout the build process I was continually told that any blemishes, cracks, nail pops, etc. that couldn't be addressed during the pre-closing walkthrough could be addressed at the one-year paint and drywall walkthrough. Normally in the build process, you blue tape areas that need to be addressed before closing. My wife and I spent hours blue taping the house for our one-year paint and drywall walkthrough. The service supervisor, Mike, came out and saw all of our blue tape. He immediately took issue with the tape stating that he couldn't justify spending over an hour marking the problem areas and that the drywall guys only fix orange tape. Later him and Ginger (internal warranty department) told me that I had to remove the blue tape before he could come back and mark the house with orange tape. I told them I would leave the blue tape up and they could just mark the areas they would warranty with orange tape. That way I could go back and fix any areas myself that I decide to fix. They both informed me that it would be more efficient for me to remove all of the tape, that I spent hours putting up to mark the problem areas, so Mike could come back in and mark whatever areas he saw fit with orange tape. In short, Eastwood tells you what you want to hear during the build process to move everything along. Eastwood doesn't have any intention of honoring what it says. I gave Eastwood two stars because I had other warranty work that was performed reasonably well. Telling a homeowner what he can and can't do to the walls in his house and then proceeding to tell him to undo work he spent hours on is not good customer service. I will likely use a builder in the future that stands behind its product and honors its promises.