I really wish have read other review before booking.this company. I called more than 3 tines to inform them am on my way and running late. When I eventually arrived at terminal 2 Heathrow its took ages for the person on the other end to pick my calls assuring some one is coming. After 15mins by this time the boarding already started and the rest of the family as gone ahead. Full of deciet lies. Called took ages to pick up or goes into voice mail box. Atimes. Eventually my whole family couldn't board rt now .and we've miss our flight. I really wish have read their reviews and heed warning before now..but is nit over cause where they are will dig them out for my refund.will speak to my lawyer about it. They surely don't deserve to be meet and freet operators. PLEASE Avoid them at all cost Advise to any known please stick to know nans