Booked flowers for Valentines Day four days early. T&Cs state that a specific delivery time can not be given. Fair enough. But I asked for the delivery to be morning or afternoon as recipient unable to stay home all day, had no neighbours to accept on her behalf, no safe place to leave after delivery and no work place to deliver to. I have asked other delivery services to deliver in a broad time scale like 0800 to 1200 or 1200 to 1700: no problem every time! But not these guys. They just continued to repeat the mantra of their T@Cs. I'm sure they didn't even bother to ask the retailer for a time band. Flowers finally arrived at 1730!!! As a sceptic, I reckon it was done on purpose because I had asked again if common sense and customer service might prevail to help us out. AND one flower stem had been severed. My request to cancel 36 hours before (as acceptance could not be guaranteed) was denied, citing that order had already been filled. I don't think so!!!! Seriously, extremely poor customer service. Take the money and run. Next sucker please. Never again. And I heartily recommend you don't use this company.