Wow! Interesting to read all the other reviews on here. I practically had the same terrible experience. I ordered flowers from my grandma to be delivered the day before mothers day and paid a ridiculous $20 for local delivery - as opposed to $26 if I chose to have it delivered on actual mothers day. The flower arrangement itself was $80. The arrangement was firstly changed from bouquet to a mini box - that was my first alert - they called it a "substitution" - I called BS - none of the flowers were being changed, only the design. They said it was to make transportation easier. I told them for $20 delivery I expect the flowers to be transported the way they were purchased. My grandma sent me a photo of the arrangement and I got a shock at how little quantity there was and how poorly it was put together - it did not seem like the person had training in working as a florist. It was very different to the photo provided online. On complaint I was offered a full refund for delivery and then another $16 cash refund or a $30 voucher to use for the disappointment with the arrangement - I took the cash given I will never use these guys again. I had requested half refund ($40) since only half the flowers were provided, so I'm disappointed they only offered $16 in the end. I usually avoid using third party agents for floristry work, however given the last minute mothers day gift I couldn't get another local florist who I was familiar with as they were sold out of stock.