I am tired of explaining to a legion of agents how I lost the flexi booking for a departure on September 1st from Geneva to Menorca. Unfortunately I added hold luggage convinced that I would get the rapid test result in 15 minutes and my flight leaving at 19.15 pm gave me time enough to have all settled by 4 - 4.30 pm. Here is the timeline On September 1st I decided to take a rapid test in Lausanne. It was done without appointment and people who took an appointment graciously let me skip the queue when I told them I had a flight in the evening plus the recent passing of my father made me look like a nervous wreckage. The cost of the taxi was 80 CH plus 40 for the test as a non resident. Not cheap but only place with availability close to the hotel. I lost a silver cross while waiting for the cab. Sign for trouble. Around 3.30 pm I went back to the hotel to pick up the luggage as I booked a cab for 4 pm to get to the airport. Test was negative but the encryption PDF file refused to open. I took a PCR test to fly to Geneva and the encryption system caused issues but compared to the Rapid test it was much more efficient. The stress built up fast with the Bar Code refusing to show even if the email stated it was negative. I gave up trying to open the file that decided to be readable around 8 pm when the flight left. Since I was within 24 Hours of booking I signed in to cancel or modify the flight. Not sure that seats would be available for September 4. No way for me to understand how to get the Q Code. On Easyjet site, all I had to do is cancel the flight and click on fees to see cancellation cost. Found myself in the Looping Hell. Clicking and clicking on Cancel Flight case but the case was deactivated. Blank. It was not the first time this issue happened but this time a very bad time. I flew from Menorca without any issue. Also with flexi because too much hold luggage to pay. 1. Why was the case blank? 2, Why change flight wasn't available? In despair, I cancelled the taxi booking with the hotel IBIS landline. For one week my mobile worked fine but then no more network to get bank verification codes by SMS. 3. Why no Easyjet agent did answer after being on hold like they hung up. Or disconnected. Covid saturation. 4. No other option than stay 3 more nights and take another rapid test with paper print and code. Done on September 2 very easily. More taxi fees. I booked for September 4. Waiting the very last moment to add 3 hold pieces the cost of which was 172 EUR. I had come to Switzerland hoping to help bereavement and forget the country my father died. The Digital nightmarish world decided otherwise. For I forgot to say that chat was unavailable most of the time on Sept 1. The only evidence I have is a chat transcript but my battery at the hotel lobby went dead. As I needed the hotel landline AND my iPad struggling to fix the issues. Back to EU I contacted Customer service telling the rather pleasant lady that a very unprofessional agent speaking French but with the usual north african accent, I am French Speaking, told me the refund had been processed without even asking for my name which I provided myself or my email. He said whatever he pleased or was easier to get rid of a customer. The conversation was recorded so I explained it all thoroughly with cumulative stress. I told them some agents were deliberately sabotaging the company out of sheer indifference. laziness, frustration, complaint saturation, go figure. Easyjet airport staff is usually very efficient and very professional. On 2 occasions, 3 years ago, a Christine working at Geneva offered her precious help. This year Menorca staff showed empathy for my loss as nervous breakdown was obvious. But I always manage to do what is crucial. Nolt being a rich person I can't afford wasting 290 EUR. And as a lone travelerr, for many years, I have to rely on my own vigilance, experience. Yesterday I had another chat trying to get an update. For I also sent 2 internal messages on Sept 1. One interrupted chat and 2 internal messages within 24 hours of booking should suffice to show my good faith. I told the agent located God knows where that Easyjet, the digital company had a log of all customers calls. If not, it is digital failure. The Lausanne hotel landline number attesting my many calls was given during the chat. The agent told me Easyjet could not check hotel numbers. HOW so? All is logged as 2 bookings were made at the hotel with IP address. Since the lockdown all I observe is the Fall of all the System, the masks unmasking the many faces of people. Millions of people lost money and I lost a fortune since March 2020. Millions lost a lot of money. Sometimes I got refunds sometimes I did not. Since I travel with Easyjet, many years now, I booked cheap flights when I was unsure to fly. If I had health issues to get to the airport. I accepted the risks. EasyJet counts on that factor. How many people were too tired to fly and lost fares? Many. BUT let me know how I can be held responsible for the site malfunctions or sabotage? Covid19 changed the world forever but now companies are turning against customers with amazing innovating techniques. If the site is not allowing me to change my flight or to cancel my flight, Easyjet has the means to check. If it has not the means or staff is incompetent or digital technicians are building up virtual pages entrapping customers into a labyrinth of aleatory problems, a very ingenious way to cash money, indeed. A FR bank I left without notice told me a bank card was deactivated. Not only it did not appear on the site page I logged in, but they used the card to charge illegal amounts dozens of times. The virtual world is causing more and more issues. It will end ineluctably in global chaos with hacking the new norm, Easyjet was hacked if I recall. No surprise. A Swiss told me I would get my refund next year. Maybe maybe not. Most of the time I had no severe issues with Easyjet. I found the company the best option. Disliking stops. Non stop flights, the best option for decent fares. But today, trust is gone. Too much dishonesty too many people no longer wishing to work. if only every business worked like Netflix Amazon, where all is under control, I wouldn't be here begging for 290 minus the 59 fee penalty that happened to hide my eyesight on September 1. I was looking at the wrong screen with blank cases. Yet allowed to change my name for a high fee. The case was active. 1200 Euros lost in a few days thanks to the Digital Era. I miss the past flawless mechanical systems. When things lasted a lifetime. EasyJet needs to improve security.