ruly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying.
We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area.
We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours.
They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything.
No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess.
Will never in my life be flying with such an incompetent airline.
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