Booked a long weekend in Palma for me, my wife and son. Checked in online about 4 weeks before, at which point passport details were requested. On arriving at the gate, my wife was told she could not fly as it was 10 years 1 month since her passport was issued, even though there was 9 months until it expired. Why didn't they ask for this info during the online check in? We then had plenty of time to sort the passport. Instead we get up at 3am, arrive at the gate, only to be told we can't fly due to this new rule related to us leaving the EU. They said it happens quite a lot. We've lost our flight money, car parking and cancellation charges for the hotel. Infuriating and very poor. Their customer services chat tells me it was my responsibility. They don't help at all though and would have been very simple to do so with some simple validation on check in. Very disappointing. Not making it EASY,are you.