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Sandra Watson
I hired a car through easyJet to pick up at Malaga Airport. I paid in advance for two weeks car rental and fully comprehensive insurance. I presented myself alone as a 63 year old woman and was refused the car rental because they my credit card had my first initial and my surname on the car and not my full name. The same credit card that was accepted by easyJet and and El Paso. I had been driven out of the airport to a remote location on the motorway and found myself alone, at 11pm in a strange city with nowhere to stay as I couldn't get to my destination at this time. I walked along the motorway to a few hotels carting my luggage but they were all full. I eventually made it back to the airport after midnight with no car, no accommodation and no tourist information opened. I had to get a taxi into Malaga city centre where I walked around in distress looking for accommodation. Completely unacceptable. The Delpaso service desk wanted me to pay another 357 pounds on top of the 400 car hire fee because they said buried in their terms and conditions, there is a clause saying that credit cards must have two names in full. A complete rip off by easyJet and Delpaso cars. Midnight, alone and unable to travel to my destination. Never hire a car with easyJet or Delpaso. There is always a reason to overcharge.
6 months ago
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