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Anonymous
We were caught up in the recent mayhem at Gatwick Airport on Sunday 8th May and EasyJet cancelled our flight from Naples as we were about to board, other flights from different airlines did make it back but not this one. We speak Italian but it didnt help us much as there were no staff available to help the hundreds of stranded passengers. We managed to get a hotel which was provided for one night but had to fork out for taxis meals and other expenses quite a number of people were booked onto direct flights to Gatwick the following day but we were not so lucky and the airline booked us on to flights to Barcelona the following evening and then a second flight to Gatwick. We had to check in online for both new flights but there was no indication that our luggage was included so we booked it on ourselves and had to pay up front although it transpired we probably did not need to do this but EasyJet have refused to refund us for the extra 4 bags we didnt need to book. No taxis the next day from the hotel as there was a transport strike but eventually made it to Naples Airport but the flight from Barcelona to Gatwick left way behind schedule and when we arrived in Gatwick it was too late to get trains home to Hampshire and we were told we could not claim for a hotel. So stranded once again. Appalling customer service and a don't care attitude. Never again.
3 months ago
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Easyjet has a 1.9 average rating from 371 reviews

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