We were charged £144 for three small cabin bags that met EasyJet's size specifications. At the check-in area, an employee pressured us to pay £144 in total (£48 per small cabin bag). With no time to debate, we paid and later contacted EasyJet. EasyJet's response was inadequate, offering only a vague promise to improve ("We strive to ensure that our baggage policies are clear and consistently applied, and it is regrettable that this was not your experience. We value your feedback as it helps us improve our services and avoid similar issues in the future."). This was accompanied by a hard no on a request for a refund ("We apologise we cannot accommodate your request as we are a non-refundable airline, we truly understand the discomfort regarding that incident, but we will make sure the crew is focused and well aware, we will investigate this further to ensure your rights in the future, for your contentment is what we strive for."). Despite our clear proof of compliance, EasyJet also had the audacity to remind us of their luggage policy, which was rather tone-deaf of them. Thankfully, AMEX refunded us after we raised a dispute with the exact same evidence we had shared with EasyJet. Safe to say: Steer clear of EasyJet! Their employee ruined a very exciting morning for us as the trip was a surprise gift for our Mother's 60th Birthday!