basically we flew out for my partners birthday in Mallorca in October, fab holiday only to be let down by a 24hr delay and a cancelled return flight notified around 4hours after our flight should of left Palma which was due to no crew available!! emailed easyJet for a refund or compensation, to be emailed we were sending the wrong information, or they couldn't download the attachments. So we went through another channel of complaint only to be told that we couldn't claim and were illegible for compensation. Very poor customer service with a don't care attitude, so off to the ombudsman we go....