Buyer beware. Our flight left over an hour late as EasyJet hadn’t procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid. They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest. Eventually, over 5 hours after we’d been due to land, we were given a choice: EasyJet could return us to London, but couldn’t guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice. We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city’s homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline. You’d think that after this EasyJet would try to put things right. But like the most immoral of companies, they’ve just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only “evidence” of force majeure turned out to be an internal report they’d made up themselves. So I’ve had to take the matter all the way to my MP and Aviation ADR. Utterly reprehensible behaviour by EasyJet.