My wife died in the 11/1/25 I have been trying to speak to someone at there bereavement team since then as we have 5 outstanding holidays with then I am no use with the Internet as she dealt with all that online after numerous calls and ending up speaking to a call centre in India who just kept saying how can I help you and then sorry can't help you with that I was on for hours for 3 days one operator asked to speak to my wife don't use this company we went away with them 5 times a year and this is how they treat you they won't even get back to me if they read but don't worry I will keep posting and if helps others to know what they are like all the better John mcgill