I had attempted to book a flight back to London with this service and needed to cancel the flight I had booked because I found an earlier flight and being told by their customer service desk at Paris CDG that the only way to cancel the flight was online, due to Paris shutting down shops bars and restaurants. Then I went online and attempted to do so since 7am in the morning to be told 'sorry we are helping others right now' on their live chat system. so I attempted to call them and was kept on hold for an hour and 1.5 hours the second time round. If this wasn't enough, I attempted to then contact their messenger chat, and was told 'sorry the chat is not available until 8-8pm' and they have a 24 hour cancellation policy, which I feel is a complete scam if you cannot get through to the representatives in order to cancel the flight. I do not recommend their service at all due to their poor customer service and simple inability to cancel a flight and make it easy to do so. DO NOT book with Easyjet, its a complete scam and a very poor service.