Telephoned Easyjet obo my parents as their flight was cancelled due to the CD19 pandemic. They had been trying to get through for over 4 weeks and had lost patience (they are both over 70). I completely understand that Easyjet are extremely busy during this unprecedented period but the attitude of this company is unbelievably arrogant! The Customer Service rep who I finally managed to speak to (after nearly 2 hours of constant redialling) confirmed that Easyjet have received my parents refund claim but stated that they my parents claim will have to wait up to 90 DAYS (ie 3 MONTHS) to receive their full refund. When I informed the customer service rep that they are acting unlawful stating this and my parents may have to ask their bank to charge back the refund from Easyjet, he said "if your parents do that, they will then owe Easyjet the cost from the banks chargeback and will not be able to every fly with Easyjet again"!!! With an attitude like that Easyjet do no deserve to come out the other side of this successfully and carry on being able to operate. I was flabbergasted. I only hope that customers of this wholly unprofessional outfit remember the way they are currently being treated (awaiting for their hard earned refunds for cancelled flights and services they are not receiving) and go elsewhere. As I stated to the customer service rep (before I left the call), with an attitude like this, Easyjet will be lucky to still be around this time next year! My parents have already experienced bad form from this company (due to being victims of Thomas Cook) last year, they were left stranded in Turkey and had to resort to paying £1200 for 2 return flights. RIPOFF EASYJET - profiteering from poor customers who were desperate to get home.