ABOMINABLE CUSTOMER SERVICE! I have flown with Easyjet every year for many years from my local airport at Bristol. In 2019 we changed our mind about where we wanted to go for our autumn break so I cancelled our flights and rebooked (both with Easyjet). I was due a refund of the tax paid on the cancelled flights and during my online exchange with Easyjet Customer Service team I explained that I no longer had the card that I originally paid with and I was advised to phone the customer services team by to arrange for the refund to be paid to a different card. The person I’d been liaising with online then immediately paid the refund to the card I said I no longer had! I contacted Easyjet many times and went over this again and again and they didn’t send me details of the card number used for the original payment, but as I no longer had the card, I had no idea what card it was and no statements relating to the card number, which I explained again and again. I eventually received a call from Easyjet apologising for what had happened and asked for my bank details so the refund could be made straight into my bank account. I never got the refund and when I contacted them again they said I’d have to provide proof that I hadn’t received the original refund, which was impossible for me to do. This was September 2019 and to this day I never received my refund and I never found out which card the refund was supposedly paid to or received a statement with details of a refund from Easyjet. Until I receive my refund I will not book flights with Easyjet again, even when we are eventually allowed to fly.