My flight got cancelled because of coronavirus. I applied for a refund on their website and after 2 months my refund request got rejected because they say, the flight got cancelled less than 30 days before its departure day. Given that the reason for not accepting my refund request was to do with the date it was cancelled, certainly this was something they could have determined immediately. Instead, they left me waiting for 2 months so that the time window to get a voucher would expire.
I am now left with no options and I can't even get a voucher or change my booking to a different flight. They proactive misled me into losing my money, which is unethical at best.
I wish whoever at easyjet came up with this misleading process to have to spend the money they stole from me in medicines for an incurable, painful disease. And then some!
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