I bought a hercul - easy garden hose in August 2019. When it broke in June 2020 whilst still under guarantee, I phoned Easylife who told me to return it to their warehouse together with a burden of proof letter from an independent company which I did immediately at a cost to myself of £9 postage plus £3 packaging. After several attempts by phone to obtain a refund or replacement I instructed solicitors. They have ignored two solicitors letters. The hose is still under guarantee and they have still not replaced or refunded the cost of the hose. This company is total rubbish, they are very short sighted because they have lost not only myself as a customer but my family, friends and neighbours too.