My dad asked me to buy headphones and masks costing £39.97, for him on Monday 29th March. Apparently if you spend over £30 you get free postage and packing. After placing the order I checked my credit card account and found I had a pending payment of only £19.99 from Easylife. I tried to ring their refund number but had to wait until the next day as they were closed. The next day I spoke to a representative and she told me that only the headphones had been ordered and so I asked for a refund as the catalogue clearly states that you can within 14 days of purchase. I was told that the payment was pending and there was nothing that could be done. The person on the line was rude and kept stating that it wasn't her fault, and if I wanted a refund I should speak to the representative who placed the order! The Easylife payment has now been pending for 5 days on my credit card statement and I don't know if the sum will increase in value. I have been advised to order a new credit card by my issuers and they have put a stop on any future transactions being taken by Easylife. If after 10 days the Easylife transaction is still pending I have to raise it as a dispute with my credit card company. I wish I had just told my dad I would look on Amazon.