My Mum who is also in her eighties, brought a knee bandage and has since been scam £74.95 for a reward card. I got her to telephone them and ask for refund, which they did, within days they have now taken £18.50 of her credit card again. The first call to them,"easylife said my mother had been called and agreed to take this reward card with them, but since June 2020 when she placed her first order to March 2021 when they took £74.95 she had a new telephone number so they could not have called her, as they stated. I would stay clear of this company as they help themselves to your money. Watch out for any family that are old and would not be wise to this company.