Apart from the quality of the products being of a very low standard at a very high price the returns policy is Byzantine. As they appear to target the older generation with their tat they should at least make it easy to return this rubbish. My mother requested that I deal with them on her behalf but they refuse to explain their returns policy and insist on speaking only to her thus ignoring her wishes and causing unnecessary stress. AVOID this company and buy good quality at much lower prices elsewhere. This is the sort of chunder that older folk used to be forced to buy on 'organised Coffee Trips' at extortionate prices from shiny be-suited passive-aggressive salesmen. Seldom seen so many consistently bad reviews on a company, -at least they are consistent and persistent in their awfulness!