My husband ordered an expensive folding table in December. It eventually arrived in January. My husband died in January, the table had been used two, three times at most. It has been behind my sofa but a month or so ago i decided i mighy as well use it myself. It wasn't stable and was really rickety just to try to eat a meal from. After a few times of use, it fell apart, the screws just don't hold it together. Absolute rubbish, expensive rubbish. I emailed easylife to ask for either refund, credit note or lastly a replacement. I told them my husband had died (had been ordered in his name). After 4 emails asking me to get HIS permission to discuss it - i eventually got it through to them he was dead so couldn't get his permission. However they then asked if I had POA - why on Earth ask that, it makes no difference after death. I offered to send a copy of his death certificate- bear in mind this is just to talk about the table, nothing else. Aftet another 4 or 5 emails i gave up trying to get a person who had any common sense so I called customer services. Explained everything to him, his response- read me consumer acts, drone on about how old it was - what, yeh 8 months and used half a dozen times- broken!! Not interested in refunded or credit note or replacement- not even a 'oh we're sorry to hear aboutbyiur loss ' or 'sorry the table is useless ' just quotes that were read parrot fashion. So i will never ever order from them even if they were the last shop on Earth. I am disgusted by their lack of concern, care and they have no empathy whatsoever for customers. I cannot believe their total blindness to the situation. Easy Life you are expensive, uncaring, have no customer care relations and your attitude stinks.