From Anne Roberts I bought some items from easy life to the value of £39-98. On the 16th October. These items were on today’s bank statement. Two days later on the 18th of October the amount of £16 -99 was also taken out my account by EASYLIFE without my permission. The sales person on the 16th oct. tried to sell me something and I kept saying I could not hear what he was saying and he was not to take money out of my account, other than what I had just bought As pensioners we never do transactions of this nature by telephone unless planned in advance. For obvious reasons. However it is clear now that what this £16-99 was all about. Surely this is illegal and both my husband and I are 82 years and our health is not so good and do not know what steps to take to retrieve the money. That’s my experience with EASYLIFE. WHERE IS MY RE-EMBURSEMENT???