Ordered a heated airer and cover from this company. It arrived with a bar bent and a hole in the cover. I rang them to get a return and refund. The collection of this item was arranged from them 4 times with yodel and non of these times was the item collected. Yodel did not show up all 4 times! that's 4 days wasted! Also the company told me that I cannot get a refund until the item is returned. How can I return it if your carriers never show up! I have now gone to the PayPal disputes team to help me get my refund. This company is useless they should rename themselves hard life for all the stress caused or at least change their courier company.