Email I sent today, same issue, quick to take money but no communication back, I will take this further; " As you can see from the email below I cancelled this within the window and now find a charge has been issued. I never received a confirmation email, your phone lines are permanently busy, 12 minute wait today, even longer on Monday and Tuesday. The 3 emails I sent to the addresses I had for you have not been acknowledged and now I send this one. All future payments are on stop and due to the pecularity of this transaction, which I will take up with the FCA (I settled one against my own bank yesterday so don't doubt my persistence), I cannot charge back or recall the payment taken. This time I expect confirmation of this email, followed within 7 calender days of the payment back into my credit card account and since there is no option to manage my card, then remove it from my account. If you cannot remove it then I will delete my account entirely and then refer the matter to the FCA and Ombudsman services. I will add that update personal details, which should include stored cards, doesn't include the stated security question and answer either. Failure to comply within the stated timescales will result in immediate legal escalation without any further communication." There is an issue here with subscription payments, they cannot be charged back by credit card companies and is an abuse of the card system, this is the issue I will be reporting to the regulators.