We know its COVID but I feel distressed and exceptionally disappointed with my recent purchase. Ordered 12 May PPE and 2 items were not available, 1 expected 26 May and 2nd due 15/6. I rang up end of May to ask why a part order had not been sent. Although the operator said 'we don't do that any more' the website still states they do. I wish I had cancelled my order then because the message given out from opening to close was saying 'the lines are very busy please call back later'. My order had changed to Allocated-awaiting picking. I emailed and completed a message online several times, no contact. I rang sales and they refused to help. I then found an organisation called Resolve online and I completed the registration and then a complaint form asking them to cancel my order. I got a reply just a standard one saying sorry and bear with us. I sent 4 of these and the same message came back. Obviously they never read the form at all. I have received my parcel today. I have not opened it yet I just want to send it back. To complete this review I had to tick a star but wanted to put no stars at all. Disgraceful. I believe they allocated more than they received and we had to wait for new stock. Even now their adverts are all over the place saying their products are in stock. A couple of friends have experienced the same as me although their orders did not include the PPE.