We placed an order by post with an accompanying cheque on 8th June. The cheque was cashed by Easylife on 23rd June. Today is 16th July, and no goods have been delivered. We cannot find out where these goods are because Easylife have made themselves uncontactable. I've tried for 7 days to get in touch by telephone. Each time an auto reply says the lines have to be shut down because the volume of calls is too many. The Customer Service number is one of those that is overwhelmed apparently. However, the only number that you can reach is the Order Dept. who will take your order. Therefore you have time to take orders , time to bank our money, but do not have any staff to talk to when it comes to finding out where a delivery is for an order placed 38 days ago. I understand the Covid complications, but Covid hasn't prevented you from cashing my cheque has it? It really is appalling, and such a shame since as a regular customer we've had good service in the past.
4 years ago
Easylife Group has a
1.2
average rating
from
543
reviews
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