Having been a customer for a very long time,some of my purchases i have been happy with but also unhappy with a few. I have not bothered to complain before now but i simply felt that i need to voice my disappointment. I ordered a Hair no more remover which was described in their catalogue as the best thing that has ever been invented to remove hair, it waa absolutely useless, i would have been happy if it removed one hair on my chin but that just did not happen. I have had to binned it because it's no good. I will not completely ceased buying from them because i have been 50/50 happy with them.