Delivered an order despite many emails to cancel. All of which were ignored. The order arrived and I did not accept it. Following contact with my local Trading Standards Officer I wrote to Easylife quoting the relative Consumer Contracts Information relating to buyers' rights and I was given a draft of a letter I could write requesting a refund within 14 days. That letter was sent by recorded post and was delivered to Easylife on Sept 28. I have yet had no reply to an email request for confirmation as to when the money will be returned despite asking for this information. I received an email giving a number to call in respect of unpaid refunds, but, surprise, surprise, the call is not answered. Today I received a catalogue in the post from a Company called Home Shopping Selections, and guess what- this Company has the same postal address as EasyLife! And it has a similar product to the one I ordered.