I ordered a bird hotel for my garden from Easylife Group which was £19.99, from their catalogue. When I tried to assemble it half the parts were missing. I was advised to return it to Easylife Group returns department, which I did with the carrier Hermes. As it was sent recorded delivery at a cost to me of £5.99 I checked through my Hermes account on line and discovered that it had been returned to their returns department on Monday 10th August 2020 at 12.02. After trying to contact them several times by phone, being told that due to Covid 19 they were experiencing large amounts of calls and was advised to call back later, I did this several times without reply. I decided to send Easylife an email hoping for better luck. I sent an email on the third of September to Easylife group explaining the problems I was experiencing. The reply was not what I was expecting. On 21st September I received an email from Easylife which basically said" In response to your correspondence I have taken a look at the above mentioned account I am sorry to inform you that we have yet to receive your package to our returns department. If you could kindly by return send proof of postage, we may look into this further for you. i was asked to provide a contact number so that we can quickly resolve any issues with you". I had to laugh, this has being going on from the second of August. Basically my gripe in a nutshell is, had Easylife sent me a a bird table that was fit for purpose it would have cost me £19.99 as per their catalogue, but because it was not complete and not fit for purpose, it has cost me an extra £5.99 and I still have no bird table. I await developments. complete