My mother passed away early in September and I've been totally messed around since informing them this just to get monies owed to her on goods returned. I've sent numerous emails, phone calls and no one seems to know what to do when a customer has died. They said her refund had been paid back in to her customer account the last time I spoke to them as for some reason the woman I spoke to didn't know she had passed away. I've sent over proof of executor twice. There seems lack of communication their end and it's becoming a nightmare just to get the refund sent to me. It's so upsetting that companies can do this to people. Definitely recommend the have a bereavement dept as most other companies do. They were so easy to deal with and knew what they were doing from the start. I wouldn't recommend this company to anyone who plans to return goods and wants money back.