Paid good money received poor product. Much communication not resolved. Ask refund 4 times nothing. Oh 'Rich' negative feedback is not a threat as positive feedback is not a reward. It is a statement of truth. You may be a wiz on the PC but have not looked at this issue from my side, the Customer! losing £15 will not break me and suggesting that Vauxhall don't make manual's for the benefit of 'Nigel' Moi' is very patronising. Fact is I served an apprenticeship with Vauxhall when I was 15 back in 1975, I guess that was some time before you graced us with your presence. I didn't find it so hard to use then however it was on Microfiche. If you're not sure what that is ask 'Alexa'. Buyer beware!