Purchased new DriRider Jacket online. After approx 2 months of normal use zip was playing up. Contacted customer service and emailed images of faulty zip. Was advised it would be covered under warranty. Posted jacket back to them. After approximately four weeks received e-mail that my claim was rejected! Called them for an explanation why claim was rejected, this was their reply; "This does not appear to be a manufacturing fault therefore is not covered under warranty. It looks like the Jacket has been rested against something hot (perhaps the exhaust) which has caused damage to the zipper teeth." I ride a Harley, was I lying under the Bike for the exhaust to damage the zip? Another two has passed still no jacket, called reply was we are trying to get a quote to replace zip at my cost! Not good enough. 6 weeks latter I'm out $400! Left with a jacket with a faulty zip. Would not recommended this on-line store to anyone!