I ordered a matching pair of front and rear tyres. Received an email saying they didn't have one of the tyres and they would refund me. Emailed back to make sure they would be refunding for both tyres, because one is useless without the other. No response. Received email saying that the one tyre had been dispatched. Ordered the other tyre from a different seller. Received that tyre a couple of days later. Emailed EasyR telling them that I had ordered a tyre from another seller so they didn't need to take any more action besides refunding me for the tyre they didn't have. No response. Received email saying that the tyre from EasyR had been delivered. Checked tracking information. Had been delivered to some other random address, not even in my state. Called them about it (good conversation) and was told I'd get a call back the next day. No call came. Phoned them back (another good conversation) and asked for them to just send me a new tyre and sort out their postage error without me having to be involved. Received email saying that that tyre had been dispatched. Tracking says it will be delivered today, 18 days after original order. Fingers crossed. 2 stars because the communication on the phone was good.