Tampa, Fl location. First I called upon arrival to the airport I realized that despite advertising on site they are not on site. We waited 30 minutes for the shuttle. Upon arrival we began checking in only to learn they had cancelled my reservation. Now it was an hour later and we didn’t have a car. They were of zero help to me. The woman who looked at my reservation and informed me they cancelled it because I was late handed me my drivers license and walked away. I was left with my two young children trying to find a way to get an hour south to my hotel. This was an awful experience. Never ever rent from this company or be prepared to be in a really difficult spot.