I have made an online reservation in the middle of November to get a car at Miami International Airport. The reference number is 165405308. The email from them instructed to call one of two numbers, as below. Pick-up Time Saturday, December 22, 2018, 10:00 PM Pick-up Location Miami Airport - Call for pick-up 4121 NW 25TH ST, MIAMI, FL 33142, USA - View on map Method Call for pick-up Telephone +1855 6166011 / +1786 2004487 Office Hour 24Hours My flight arrived a few minutes later than 10pm. After picking up luggage, I attempted to call them. The toll free number seems to be disconnected, and the other number went to answering service. My wife had found another phone number for them on the internet, and the person on the phone could not reach the local office (which is supposed to be open 24 hours a day, see above). Then she blamed this on me suggesting I should have called before 10pm. After that she said I need to go to the office to check if it is open. The office is a couple of miles away as per Google Maps. I am traveling with my family, and some members were sick, so it is really ridiculous to even ask a customer to go and check whether the office is open. I ended up renting a car from a different company at almost three times the price. Stay away from these people, they are Unprofessional beyond any measure. —Misha PS response to providers reply. First of all, the confirmation does not state that the pickup has to happen on time. I called the toll free number for pickup only about 30 min later than the pick up time, since my flight got slightly delayed. The provider claims the office is open 24 hours a day which is not true. By the way, it is rather ridiculous to expect people to call when they are in flight...