I travel a lot and rent alot of car but have never had bad experience like this time. I travel to Taiwan and want to rent a car. I tried this app at the first time. They request to deposit or pre-pay about 15 to 20% of the total cost. The vender very not professional when they will meet you at the airport and give the car to you without any special instruction where they will part and how they can meet you. You have to call them at the first. Last but not least they can reject your application even not your fail and they reject to refund the deposit if they reject it. Think about they will say sth about your application and they reject and they will get your deposit for free. I contact the customer service but they dont want to re-investigate at all really useless customer service as well. Really a scam with this website.