Booked full size van on-line for a very good price, got a voucher, thought we are set. Not really. About 2 weeks later we were informed by email that there was a mistake and they changed our car to minivan or if we want the original car we have to re-book for 3 times the original price. After few emails, they finally changed the booking back to original car and indicated in the email that they will refund us the cost difference, after the rental is completed - I don't think I could trust them, so I canceled the reservation. Same as other said, no customer service to talk too.