1) at the rental counter (Palm Beach, FL) I was told an additional driver would cost $12/day; the original “Terms and Conditions” stayed $5 2) they insisted that I had to pay additional liability insurance- in spite of the fact that my car insurance covers car rentals 3) the service was very slow and unprofessional 4) there was no paperwork (car registration, rental agreement) in the car; when I asked for it, I was told it would be emailed to me- it wasn’t; I insisted on getting a hard copy before leaving the office (which they were very unhappy about); the email NEVER came 5) upon return, the line was very long and the service extremely slow (like 30 mins per customer); after waiting for 40 mins, I had to insist on being taken to airport lest I miss my plane; since I never received sign-out paperwork or return of my deposit (supposed to be refunded), it remains to be seen what they will attempt to rip me off (based on other people’s reviews)