EasyRentCars: Booker be warned! #NoShowRentCars Here’s my experience from June 2019 in Melbourne (Australia)... Horror story! Booked van with online car rental website - EasyRentCars one month before my rental, to turn up at the Europcar Counter, with no van available! To my surprise, the booking had been cancelled by Europcar, as the van booked couldn’t be taken one way interstate. EasyRentCars had received this cancellation from Europcar, but their systems failed to inform me! Booker be warned - don’t trust EasyRentCars “Reservation Confirmation” email, because clearly it doesn’t mean anything! With no van booking, I was forced to rebook at the daily rate paying double the original fee with Hertz! What’s frustrating, is that after calling the EasyRentCars useless call centre, they sought to absolve themselves from error, suggesting this was Europcar’s fault and not admitting their system is a failure. Further, they have no Australian call centre, forcing you to make an international call to Hong Kong, with staff who can’t speak English, don’t care and are reading off robotic scripted responses. On complaining, they were quick to cancel and refund my original booking to absolve themselves from any liability, yet were happy to bill my credit card again to book with Hertz, at the last minute, expensive daily rate, double what I originally paid. Now I’m claiming the difference between my original Europcar booking and Hertz booking. Ten weeks later I’m still waiting for reimbursement from EasyRentCars, with hopeless replies to my weekly emails, suggesting the matter has been escalated. Escalated any further and I think it will reach the heavens! Booker be warned! #NoShowRentCars