I wish I could give ZERO stars to Easy Rent Cars. They are completely incompetent, they lie, they change pre paid invoices and charge the card you had held the reservation with the additional prices.. I HAD MADE MY RESERVATION THROUGH EXPEDITE/AARP, had prepaid and had a receipt. When we picked the car up in London, they changed the price they said was in "error" and though they were rush right then, they would change the cost when we returned the car. One of the employee offered to sell my son drugs - he is age 37, 6'3" and 250 lbs - and is a Drug Task Force officer in the US. There was drag racing in the terminal with rental cars - very dangerous activity. We ended up being charged more than $1200 than we had agreed to pay before we left on the trip. Easy Rent will not answer our calls. I am contacting everyone I know in the UK that might be able to help me. DO NOT TRUST THESE CRIMINALS!